WE TAKE YOUR RIGHT TO PRIVACY SERIOUSLY AT https://qflowhub.io. IF YOU OPT TO NOT RECEIVE E-MAIL FROM US (RECEIVING SERVICE & SYSTEM UPDATE EMAILS ARE REQUIRED), YOU WILL NOT RECEIVE ANY E-MAIL FROM US, IT'S JUST THAT SIMPLE.
INFORMATION GATHERED AND TRACKED
While on https://qflowhub.io we do not ask if you accept cookies or not. However, if you set your web browser not to accept cookies, you cannot use our service.
We collect IP addresses to administer our website, track user activity, https://qflowhub.io traffic and activity data and to diagnose problems. Your IP address is also used to gather broad demographic information, which we may report to our advertisers or partners on an aggregate basis.
Our website's registration form asks for contact information (email address). We use the contact information from our registration form to send information to you about https://qflowhub.io, to send you promotions from https://qflowhub.io, and with your permission, to send promotional information from https://qflowhub.io partners and advertisers. The contact information is also used to contact you when necessary about issues concerning the use of our service.
Our website may provides you with the opportunity to opt-in to receive promotional information from https://qflowhub.io and its partners during the registration process. If you choose not to opt-in to receive communications from https://qflowhub.io and its partners, you shall not receive future communications. If you choose to receive communications from https://qflowhub.io and its partners, https://qflowhub.io provides you the ability to remove your information from our database, so as not to receive future communications, by logging into your account and changing your account settings.
If you choose to receive promotional emails from https://qflowhub.io and its partners, you will be giving https://qflowhub.io permission to access your information on behalf of pre-screened third-parties for marketing or promotional purposes. We will not share your personal information with our partners unless you have opted to receive promotional emails from such partners. In some situations, we will share your personal information, on a confidential basis, with third-parties who perform a particular service on our behalf, such as sending emails. These parties are not allowed to use personal information except for the limited purpose of providing the particular service on our behalf.
This website may contain links to other websites and is not responsible for the privacy practices or the content of such other websites.
https://qflowhub.io maintains security measures to protect your information from loss, misuse or alteration. Information that we collect from you will be stored and backed up. Only authorized people with a user ID and password have access to the database where information is stored.
This website uses email links to allow you to contact us directly with any questions or comments you may have. We make every effort to read every message sent in and try to respond promptly to everyone. This information is used to respond directly to your questions or comments. We may also file your comments to improve this website and product, or review and discard the information. Your personal information provided in your comments is only shared with third-parties with your explicit permission.
We do update our policy from time to time without notice so please check back periodically. All updates will be published on our website.
The EU General Data Protection Regulation (GDPR)
In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the "GDPR") becomes effective. The GDPR requires Qflow and Organisers using the Service to provide Users with more information about the processing of their Personal Data.
Here is what you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we're relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
• you provided your consent;
• it is necessary for our contractual relationship;
• the processing is necessary for us to comply with our legal or regulatory obligations; and/or
• the processing is in our legitimate interest as an event organising and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Transfers of Personal Data
As Qflow is a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. For example, Qflow, Inc is Privacy Shield certified which means that it self-certifies to protect Personal Data from the EEA, Switzerland and the UK in accordance with established data privacy principles. You can learn more here. Feel free to contact us as set forth in Section 15 for more information about the safeguards we have put in place to protect your Personal Data and privacy rights in these circumstances.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it's been inactive for 7 years.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.
For the most part, you can you can exercise these rights by logging in and visiting the My Account page or changing the "cookie settings" in your browser (see our Cookie Statement for more information). If you can't find what you're looking for in the My Account page, please contact us using the contact information set out in Section 15 above. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
If you have a complaint about how we handle your Personal Data, please get in touch with us as set forth in Section 15 to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
Qflow as a data controller and a data processor
EU data protection law makes a distinction between organisations that process Personal Data for their own purposes (known as "data controllers") and organisations that process personal data on behalf of other organisations (known as "data processors"). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data.
Qflow may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
For example, if you create an account with us to organise your events, Qflow will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or Qflow Properties, which could relate to Organisers or Consumers. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform and provide you with more targeted recommendations about events we think may be of interest to you.
However, if you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organiser (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Organiser target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, Qflow merely provides the "tools" for Organisers; Qflow does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organiser as the data controller, not to Qflow.